Overview

This solution incorporates the use of machine learning and domain-specific medical device knowledge to create a conversational experience to help users access the information they need without the need to call live agents. Through a database of intents (questions) and responses, Dialogflow creates a user experience similar to getting on the phone and calling your provider. This text and voice enabled virtual agent allows for 24/7 support with availability for multi-lingual capabilities. This tool enables quick and easy access to information regarding available products and devices, general instructions / FAQs, or personal device information to assist in providing answers to users questions and avenues to communicate any concerns or defects.

Screenshots

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