Virtual Agent for Medical Devices

Improved Access to Medical Device Information to reduce call center volume and improve customer satisfaction

Leverage Google Dialogflow Chatbots and Virtual Agents to provide users with easier access to information related to their medical devices or other medical information.

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This solution incorporates the use of machine learning and domain-specific medical device knowledge to create a conversational experience to help users access the information they need without the need to call live agents. Through a database of intents (questions) and responses, Dialogflow creates a user experience similar to getting on the phone and calling your provider. This text and voice enabled virtual agent allows for 24/7 support with availability for multi-lingual capabilities. This tool enables quick and easy access to information regarding available products and devices, general instructions / FAQs, or personal device information to assist in providing answers to users questions and avenues to communicate any concerns or defects.