Vital Records Virtual Agent
Virtual agent that assists with frequently asked questions about vital records (birth certificates, etc.).
The agent is featured on customer website and has voice agent capabilities. Visitors can make orders, changes to existing records, and ask questions.
Video Request DemoOverview
- Text agent featured on website
- Includes suggestion chips (i.e suggestion buttons to direct the conversation without having to type a question).
- Links to the necessary vital records webpages.
- Voice agent connected to Vital Records phone number
- Main number directs to voice agent
- Ability to route to live agent if question is not answered.
- Admin management on DialogFlow backend
- Add, Edit, Delete intents
- Train agent
- Analytics & Dashboards to view conversation flow and history
Screenshots
Google Cloud Platform Technologies
Dialog Flow Enterprise Edition