Call Center AI Agents (Voice & Text)
Supplement your call center with Google's AI powered voice and text agents
Intent based, AI powered agents help promote positive citizens engagement and reduce the amount of incoming calls.
Request DemoOverview
Business Need:
- Reduce live operator time thus reducing operational costs
- Improve citizen services
- Provide self service capabilities to existing systems
Solution:
- DialogFlow sidecar application for FAQs and documentation
- Integration with existing legacy applications; salesforce.com as an example
- Integrated telephony gateway
Screenshots
Google Cloud Platform Technologies
Dialog Flow Enterprise Edition
Cloud Functions
Cloud SQL
Cloud Run
Cloud Firestore